Reference

How Kbazzi Handles Your Personal Information

Your account details, wallet activity and session data are handled with care at Kbazzi. This page explains what we collect, why we collect it, and how you can request changes — access depends on your local law and eligible regions.

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What This Privacy Policy Covers

Kbazzi Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information needed to run your wallet and verify your identity — your name, contact details, and the payment method you use, whether that is bKash, Nagad or Rocket. We also log session data: device type, IP

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address, pages visited and time spent. This helps us detect unusual activity and keep your account secure. We do not sell your personal data to third parties. Payment transaction records tied to bKash, Nagad and Rocket are retained for the period required by applicable financial regulations
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in your region. Cookies and similar tracking tools record your preferences and session state so the lobby loads correctly on your next visit. You can adjust cookie permissions through your browser settings at any time. Any data we hold about you is processed only for account
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management, fraud prevention, and service improvement. If you close your account, we retain only what we are legally required to keep and delete the rest within a reasonable period. Availability of this service and the rights described here depend on your local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

Have a question about what data we hold, or want to request a correction or deletion? Our support team handles privacy queries directly. Reach out through any of the channels below and we will respond as quickly as we can — response times may vary depending on query volume.

Live Chat Open the chat widget from any page on Kbazzi. Describe your data query and our team will pick it up during support hours.

Email Support Send your request to our support address listed in your account dashboard. Include your registered contact detail so we can locate your record.

Account Help Centre Log in to your account and navigate to the Help section. Submit a data request form directly from there for the fastest routing.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Security and transparency are built into how we run accounts at Kbazzi. Here is what that looks like in practice — from the moment you deposit via bKash through to how long we keep your records.

Encrypted Connections All data between your device and our servers travels over SSL encryption. This covers login, wallet actions and any personal detail you submit through your account.

Payment Data Handling When you transact via bKash, Nagad or Rocket, we store only the reference and amount — never your full wallet PIN or mobile banking credentials.

Retention and Deletion Active account data is kept while your account is open. After closure, we delete non-essential records within a reasonable period and retain only what regulations require.

Your Access Rights You can request a copy of the data we hold, ask us to correct inaccuracies, or submit a deletion request. Contact our support team through your account dashboard to start the process.

Common Questions About Your Privacy at Kbazzi

These are the questions we hear most often about data, cookies and account privacy. If yours is not here, reach out through live chat or the Help section in your account.

We collect your name, contact details, and the payment method you register — such as bKash, Nagad or Rocket. We also log device and session data to keep your account secure.

We do not sell your data. We may share limited information with payment processors like bKash, Nagad and Rocket only as needed to complete your transactions and meet regulatory requirements.

Non-essential data is deleted within a reasonable period after account closure. Transaction records tied to local payment rails may be retained longer where financial regulations require it.

Yes. Log in to your account, go to the Help section, and submit a data access request. Our team will respond with the information we hold linked to your account.

Contact us via live chat or the email address in your account dashboard. Provide your registered contact detail and describe the correction needed — we will update it promptly.

Your rights depend on local law and eligible regions. Where applicable, you can request deletion of non-essential data by contacting our support team through your account Help section.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountKbazzi Login InfoAbout Us

How Kbazzi Handles Your Personal Information

Contact Us About Your Data

How We Protect and Manage Your Information

Common Questions About Your Privacy at Kbazzi

01 What personal data does Kbazzi collect when I open an account?

02 Does Kbazzi share my data with third parties?

03 How long does Kbazzi keep my data after I close my account?

04 Can I request a copy of the data Kbazzi holds about me?

05 How do I update or correct personal information on my account?

06 What are my rights if I am in Bangladesh and want my data removed?

Privacy Policy

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